My regular readers know that, after weeks of searching and comparing, my hubby and I bought a new big screen television a month ago. Several times during the past month our new television would “pop” while we were watching it, like it was giving off a static charge. Then one night last week when we tried to watch a dvd, we couldn’t get the tv remote to work. We discovered that the tv was “locking up” whenever we pushed a certain button on the remote. We had to unplug the tv to even turn it off! After an hour on the phone with technical support, my husband finally got the remote and the television “in sync” again, and all the while I’m thinking…”hmmm, this baby needs to go back to Wal-mart!
On Saturday morning we got up early and went to Wal-mart for pet food. While there, my husband noticed a television like the one we recently purchased, with a sign over it saying $1096.00. We paid a good bit more than that for ours! My husband decided it was time to return our troublesome tv, and get a replacement–at a cheaper price.
We went back home, boxed up the tv (we’d saved the packing just in case something happened), and back to Wal-mart we went! Did I mention that it’s a 60 mile round trip to Wal-mart? We returned our troubled tv, explained our problems with it, got a refund, then went to purchase another tv. We told the salesman that we wanted the one under the $1096.00 sign. He put it on a cart, then rolled it to the register. When he scanned the tv, it rang up at the same price that we originally paid– not $1096.00! The guy looked puzzled, then excused himself for a moment. He returned to say that there was a mistake–the wrong television had been put in front of the sign. My husband argued and said, “Well, the sign says…1096.00, and this television was under the sign.” So the guy went off again, came back, and says “My manager says the best she can do is offer you three dollars off, for the price error. She can’t sell that tv to you for that price. ” By then, we were getting aggravated! My husband asked to speak to the manager. My husband never gets upset, but he was getting upset by now…He explained to the lady that we’d just made a second trip of 60 miles just to buy that tv at that price. She wouldn’t budge, and said that all she could do to help was give us a 20 dollar gift card for our gas. We didn’t know what else to do, but take the gift card.
Ed and I talked, and decided that we might as well go ahead and purchase the television for the original price. We really liked our other one–until it began having problems. By then the manager had gone, and we were back dealing with the original guy. You could tell he felt bad for us, and seemed surprised that we were still going to buy the tv. Then he said to us “If you will wait until tomorrow to buy this television, you will get a $250 gift card.” ( a special promotion) I was thinking…”I am not coming back tomorrow”, but my husband said, “I’ll come back tomorrow!” The guy put our name on the tv and said he’d put it in the back for us. We thanked him for telling us about the upcoming promotion and we left–with no tv!
Today we went back to Wal-mart to buy our television. We asked an associate to get our tv out of the back. She rolled a tv out to us, my husband took one look at the box and immediately recognized the box with a tiny tear on the corner! It was the “troubled tv” that we returned the day before! They were trying to resell it–to us! My husband said, “I don’t want that tv, I want one that hasn’t been opened.” Soon another manager came to see what the problem was with us…Ed explained that he knew this was a used set, because he had returned this very set yesterday because it had problems! ( By this time, I’d escaped to the grocery section!) Ed opened the box for them, and sure enough, it was our former tv! After that, the manager got busy and went to find another tv– with our name on it! When Ed questioned the manager about selling a used, defective tv as a new one, he claimed it had mistakenly gotten put back in stock! Finally, we made our purchase and got our $250 dollar gift card.
My question is this…Why couldn’t Wal-mart “make things right” yesterday, and go ahead and give us the gift card? I”ve always heard that, legally, the store has to honor the price that’s advertised, but Wal-mart wouldn’t budge, and we didn’t know what else to do. However, we were very insulted when they only offered us three dollars for a price error!!! Worst of all–how dare they try to resell a defective television to some unsuspecting souls–especially us! Oh, how I dislike shopping at Wal-mart…
I’ll bet you think the story ends here–but no there’s more! While there (call us crazy) we decided to use the $250 gift card to go ahead and purchase a tv for the bedroom because I recently sold my old one. After purchasing the big screen, Ed went back in the store, and got a smaller tv for the bedroom– and we got a $40 dollar gift card with that tv. Once we got it set up, we discovered that the new bedroom tv has problems already… the picture quivers every few minutes… That means Ed will be going back to Wal-mart, again, sometime in the near future, to exchange another tv! I can hardly wait to see what happens on trip #4!